Privacy Policy

1. Data controller

Matcare DE is responsible for the processing of personal data as described in this privacy policy.

Contact: or via the contact page.

2. What data do we collect?

We may collect the following personal data when you place an order or use our website:

• When you purchase: name, email address, and payment details (processed by our payment provider).
• When you visit the site: technical data such as IP address, browser type, and pages viewed, where we use analytics or similar tools in line with your cookie choices.

We do not intentionally collect special categories of personal data.

3. Why we use your data

We process personal data to:

• Process and deliver your order and provide access to digital products or services.
• Provide customer support.
• Improve our website and offerings, including through aggregated or anonymized statistics where applicable.
• Comply with legal obligations (such as tax and accounting rules).

4. Legal basis (GDPR)

We rely on the following grounds under the General Data Protection Regulation (GDPR), as applicable:

• Performance of a contract — to process orders and deliver products or services.
• Legal obligation — for accounting, tax, and similar requirements.
• Legitimate interests — for example to secure our services and improve our store, balanced against your rights.
• Consent — where required for non-essential cookies or marketing; you may withdraw consent at any time.

5. Retention

We keep personal data only as long as necessary for the purposes above. Examples:

• Order and invoice data: as required by law (often several years).
• Analytics: according to the settings of our tools and your cookie choices.
• Support correspondence: typically up to a limited period after the issue is resolved.

6. Sharing with third parties

We share data with processors where needed to run our store (e.g. payment providers, hosting, email delivery, analytics if you consent). We do not sell your personal data.

7. Cookies

We use cookies and similar technologies where necessary for the website and checkout, and — with your consent where required — for analytics or marketing. You can change your browser settings to block or delete cookies.

8. Your rights

Under the GDPR you may have the right to access, rectify, erase, restrict processing, object, and data portability, subject to conditions in the law.

You can contact us via or the contact page. We will respond within the time limits set by law (typically within one month).

9. Security

We take appropriate technical and organizational measures to protect personal data. Our site is served over HTTPS.

10. Complaints

If you have concerns about how we process personal data, please contact us first. You also have the right to lodge a complaint with your local supervisory authority (in the Netherlands: Autoriteit Persoonsgegevens).

11. Changes

We may update this privacy policy. The latest version is always published on this page. Material changes may be communicated via the website or email where appropriate.

Questions?

For questions about this policy, contact us at or via our contact page.